Our Policies
Return &
Exchange Policy
1. Eligibility for Returns and Exchanges:
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Returns or exchanges will only be accommodated if the original tag is still attached to the dress and the dress is in its original condition, unworn and unwashed.
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Accessories and gifts are not eligible for return or exchange unless defective or damaged upon receipt.
2. No Refunds:
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We do not offer refunds. Only exchanges or a gift card will be provided.
3. Return Process:
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To initiate a return or exchange, please contact our customer service within 7 days of receiving your order at info@nevernothing.co.za.
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Please provide your order number and the reason for the return or exchange.
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Once your return request is approved, you will receive instructions on how to return the item to us.
4. Exchange Options:
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Exchanges can be made for a different size or style of equal value, subject to availability.
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If the desired item is out of stock, you will receive a gift card for the value of the returned item.
5. Shipping Costs for Returns:
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The customer is responsible for the shipping costs associated with returning the item.
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We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
6. Processing Returns and Exchanges:
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Once your return is received and inspected, we will notify you of the approval or rejection of your exchange.
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If approved, your exchange will be processed, and the new item or gift card will be sent to you within 7-10 business days.
Shipping Policy
1. Shipping Costs:
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Shipping costs are calculated based on the delivery address provided at checkout.
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Customers will be informed of the shipping cost before finalizing their purchase.
2. Delivery Time:
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We strive to dispatch all orders within 2-3 business days.
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Delivery times may vary depending on the destination, but typically range from 3-7 business days for domestic deliveries.
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Please note that shipping delays may occur due to circumstances beyond our control, such as courier delays, weather conditions, or other unforeseen events.
3. Shipping Confirmation:
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Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
4. International Shipping:
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Currently, we only ship within South Africa. International shipping is not available at this time.
Damaged or Defective Items
1. Reporting Damaged or Defective Items:
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If you receive an item that is damaged or defective, please contact our customer service immediately at [customer service email].
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Provide your order number and photos of the damaged or defective item.
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We will arrange for a replacement or a gift card at no additional cost to you.
Contact Us
If you have any questions about our shipping and return policy, please contact us at:
Never Nothing
Email: info@nevernothing.co.za
Phone: +27 82 354 0118
Note
This policy is subject to change without notice. Please review our policy periodically for any updates.